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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dan Dorr

August 24, 2023

5  out of  5 rating by Dan Dorr
"I have been a 30 year customer of Mike Balota & the Balota Agency of State Farm Insurance, Automobile, Home, Liability & Life. I have always received outstanding direction & care. Recently, I had a major claim to my Home Owners Insurance for Roof Damage, there were several complicated steps & issues, SFI handled it all excellently. The process was not difficult & the Adjusters/Staff provided great direction over a year long process."
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Ellie Peery

November 10, 2022

5  out of  5 rating by Ellie Peery
"Best agent in town!!!!"
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November 9, 2022

5  out of  5 rating by HANK MCNALLY
"I did not go with State farm, yet this would be the office would use."
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Denise Levine

August 17, 2022

5  out of  5 rating by Denise Levine
"Thank you, Mike and Kurt and entire staff for making our day. ,Kurt, thank you for telling us we are so nice. We do really appreciate it. You have helped us for so many years and we are so lucky to work with State Farm. We are not rich, but we are with our friends and family. LOVE YOU ALL 😍 💗 💓 💛"
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John Wynhausen

July 22, 2021

4  out of  5 rating by John Wynhausen
"not 5 because they spaced on sending a form I needed"
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Kristen Doyle

August 1, 2020

5  out of  5 rating by Kristen Doyle
"I can't say enough great things about Melissa and this agency! I had never had to work with my car insurance company until a recent accident so I had no idea what I was doing. Melissa spent time with me on the phone discussing my options and figuring out what was best for me. She has answered the phone every time I've called and is so courteous and helpful. I called at closing time (didn't know what time they closed), and was sent to voicemail. It was a Friday so I figured I would just call back on Monday so decided not to leave a voicemail because it wasn't urgent. She called me back right away and spent a good 15 minutes on the phone with me and connected me with a claims representative. She then stayed on the phone with me to make sure I was in good hands with claims and that my questions were answered. Seriously amazing service. I would recommend this agency to anyone. I did not expect to be this satisfied with an insurance company but I was blown away by Melissa's service."
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Jayne Nordstrom

January 17, 2020

1  out of  5 rating by Jayne Nordstrom
"I can't really say anything bad. Only saw him once or twice. His office is to far away from Wentzville. Wish it was closer. But for State Farm as a whole. Not to happy. With State Farm."
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Steve Noonan

July 14, 2019

5  out of  5 rating by Steve Noonan
"I went up there to pick up some temporary insurance cards on a car I just bought as usual the staff is so helpful up there I've had insurance through State Farm the Balota agency for years but staff Secretary the girls at work up there or just great always very helpful"
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Sidibe Salim

April 12, 2016

5  out of  5 rating by Sidibe Salim
"Salim sidibe"